Customer Experience Representative (FT)

Englewood, Colorado•Full-time

About the Job

The Customer Experience Representative reports to the Customer Experience Manager. This employee is responsible for providing positive customer experience for inbound/outbound telephone inquiries, internal department requests, email correspondence and online orders. The position requires an individual who works independently and in a team environment, attention to detail, and communication with other functional areas and sites.

Essential Functions of the Customer Experience Representative:

· Monitor and process orders received via the web, e-mail, phone or fax queues

· Manage various ordering queues to assure timely processing of orders, clear communication with customers and a high degree of accuracy

· Setup customer accounts and users for web ordering on order Leiters.com web platform

· Setup customer pricing for web ordering

· Compilation of data and preparation of subsequent reports, spreadsheets, word documents, as required

· Document conversations related to key influencers and buyers at facilities

· Communicate effectively to customers and internal stakeholders verbally and through e-mai

· Comprehending and implementing SOPs, forms, and quality control activities

· Discovery, analysis and recommendation to rectify any discrepancies or problematic data issues

· Daily management of orders, invoices, and open items until closure and with accuracy

· Receive and respond accurately and professionally to customer inquiries and concerns via telephone or email

· Comprehend and implement SOPs, forms, and quality control activities

· Accurate data entry into a selected customer interaction, prescription, and accounting software programs

Job Function list is not all inclusive

EXPERIENCE AND NECESSARY SKILLS:

· Typing skills of 50+ words a minute highly desired

· Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally

· Customer friendly with excellent communication, telephone skills, writing skills and demonstrated good judgment

· Computer abilities to include ability to use Microsoft office software, order input and fulfillment software, and experience with spreadsheets and reporting

· Experience in a commercial pharmacy providing support functions, preferred

· High school diploma or GED equivalency required; college level 2-year degree, preferred

BENEFITS:
401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, Vision insurance

SCHEDULE: Day Shift, Monday- Friday

*EOE

About Leiters

Leiters is a trusted FDA-registered 503B outsourcing provider of high-quality ophthalmology and hospital-based services.We are committed to providing healthcare professionals and their patients with high-quality medications.Our team of experts in sterile pharmaceutical manufacturing, repackaging, and pharmacy provides a sophisticated understanding of what it takes to elevate the quality and consistency of supply in outsourcing.We combine our team, our robust processes and our state-of-the-art outsourcing facilities to ensure the highest quality products and services.We believe the most important consumer of our products are patients, and patients have trusted Leiters with their health for nearly a century.

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